VICFASHION
RETURN, REFUND & EXCHANGE POLICY
Effective Date: 2026 | Official Customer Satisfaction Guarantee
At VicFashion, customer satisfaction is our top priority. We take great pride in delivering elegant, high-quality contemporary apparel and ensuring your shopping experience is effortless, dependable, and transparent. Please review our official return, refund, and exchange guidelines below.
RETURN & REFUND POLICY
1. 30-Day Return Window
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Standard Return Window: You may initiate a return for eligible items within thirty (30) calendar days from the confirmed date of delivery.
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Holiday Extension: Merchandise purchased between November 15th and December 31st may be returned for a full refund through January 31st of the following year.
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Post-Window Returns: Items postmarked or returned beyond the 30-day window are ineligible for refunds and will be returned to the sender.
2. Item Condition & Eligibility
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To qualify for a refund back to your original payment method, items must meet strict quality standards:
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Pristine Condition: Garments must be unworn, unwashed, unaltered, and completely free of marks, stains, makeup, deodorants, perfume, or pet hair.
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Tags & Packaging: Original product tags, designer ribbons, hangtags, and protective clear packaging must remain intact and securely attached.
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Non-Returnable Items: For hygiene and health safety standards, intimate apparel, bodysuits, swimwear, jewelry, accessories, gift cards, and items marked as “Final Sale” or ending in .97 cannot be returned or refunded.
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3. Return Methods & Shipping Costs
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Method 1: In-Store Return (100% Free)
Drop off eligible items at no cost directly at our flagship boutique:
VicFashion Boutique – 643 Woodbury-Glassboro Rd., Sewell, NJ 08080.
(Please present your digital order confirmation email or packing slip along with a valid ID).
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Method 2: Prepaid Return Shipping Label ($6.99 Flat Fee)
Contact our support team at support@vicfashion.com with your Order Number to receive a prepaid domestic return label (USPS/UPS). A flat return shipping fee of $6.99 will be automatically deducted from your final refund amount.
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Method 3: Self-Arranged Shipping
You may ship your return package via the licensed carrier of your choice (USPS, UPS, FedEx) at your own expense. We strongly recommend choosing a trackable shipping service.
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Mailing Address for Returns:
VicFashion – Returns Department
643 Woodbury-Glassboro Rd., Sewell, NJ 08080, United States
Phone: (856) 468-3200
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Original Shipping Fees: Initial shipping charges and rush delivery fees paid at checkout are non-refundable.
4. Refund Processing & Timelines
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Inspection Process: Once your parcel is delivered to our fulfillment hub, our quality assurance team will inspect the garments within 3 to 5 business days.
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Payment Reimbursement: Approved refunds are automatically credited back to your original payment method (Visa, Mastercard, Amex, Discover via Stripe, or PayPal).
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Bank Posting Time: Depending on your financial institution or card issuer, please allow 5 to 10 business days for the credit to appear on your bank statement.
5. Damaged, Defective, or Incorrect Items
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48-Hour Notice: If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery at support@vicfashion.com with clear photos of the issue.
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Zero Cost Resolution: We will immediately provide a complimentary prepaid return label and issue a 100% full refund (including any initial shipping charges) or ship a priority replacement at no cost.
RETURN & EXCHANGE POLICY
1. Exchange Eligibility & Timeline
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30-Day Exchange Window: You may exchange eligible items for a different size, color, or alternative style within thirty (30) calendar days of the confirmed delivery date.
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Garment Standards: Exchanged items must adhere to the same pristine condition guidelines (unworn, unwashed, odor-free, with all designer tags attached). Items marked “Final Sale” or intimate garments/bodysuits are not eligible for exchange.
2. How Online Exchanges Work
To ensure you secure your desired size or color before it sells out:
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Step 1: Contact Support: Email support@vicfashion.com with your Order Number, current item, and the requested replacement size/color.
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Step 2: Return the Original Item: We will provide you with a return shipping label to send the original garment back to our facility.
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Step 3: Fulfillment of Replacement:
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Once your return package is scanned by the carrier, we will immediately process and ship your replacement order with complimentary standard shipping.
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Alternatively, if you prefer store credit to pick an entirely new design, we will issue a digital VicFashion E-Gift Card within 24–48 hours with no deduction fees.
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3. In-Store Exchanges (Immediate & Free)
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For customers in or near New Jersey, you are welcome to visit our Sewell boutique to exchange sizes, try on alternative colors, or swap styles in person at zero added shipping cost.
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Our boutique stylists will assist you on the spot. If the new item has a higher price, you will simply pay the difference at the counter; if lower, the difference will be refunded or credited.
STORE CONTACT & CONCIERGE SUPPORT
If you have questions regarding a return or need personalized styling assistance for an exchange, our customer service team is here to help:
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Store Location: 643 Woodbury-Glassboro Rd., Sewell, NJ 08080, United States
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Customer Support Email: support@vicfashion.com
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Phone Assistance: (856) 468-3200
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Store Operating Hours:
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Monday – Friday: 10:00 AM – 7:30 PM EST
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Saturday: 9:30 AM – 7:00 PM EST
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Sunday: 10:00 AM – 5:00 PM EST
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